Question 1

How quickly can you fix my sensor issues?

Accepted Answer

Sensor issues are among the quickest repairs we handle. In most cases, we can diagnose and fix sensor problems within 15-30 minutes of arriving at your home. Common sensor issues include misalignment, dirty lenses, or wiring problems—all of which our technicians can resolve on the spot. We stock replacement sensors on our trucks for the rare cases where a sensor has failed completely. With our same-hour arrival guarantee, you could have working sensors within a couple of hours of calling us.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensors can malfunction for several reasons. The most common cause is misalignment—sensors must face each other precisely to work properly, and bumps, vibrations, or accidental contact can knock them out of alignment. Dirty or dusty lenses can also block the infrared beam. Sun glare can interfere with sensor operation, particularly in the afternoon when the sun is low. Wiring issues from rodent damage, moisture, or normal wear can cause intermittent or complete failure. Finally, the sensors themselves can fail after years of use, though this is less common than alignment issues.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We understand that a quality steel door is a significant investment, and we want to make it accessible for every homeowner. We partner with reputable financing providers to offer low monthly payments, competitive interest rates, and approval for most credit situations. Many customers qualify for 0% interest promotions on qualifying purchases. During your free in-home estimate, we'll discuss all available options and help you find a payment plan that fits your budget. There's never any pressure—we simply want to ensure you can get the door you need when you need it.

Question 4

What's included in your garage door tune-up service?

Accepted Answer

Our comprehensive tune-up service includes a complete 25-point safety inspection, lubrication of all moving parts including springs, hinges, and rollers, tightening of all hardware, balance testing and adjustment, opener safety feature testing, weather seal inspection, and track alignment check. We also test the door's auto-reverse function to ensure it meets safety standards. This preventive maintenance extends the life of your door, prevents costly breakdowns, and ensures safe operation. We recommend annual tune-ups for optimal performance.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a complete removal and replacement. This includes removing the old door and hardware, installing the new door sections, setting up the track system, installing and adjusting springs, mounting and programming the opener (if included), and final testing and adjustment. We aim to complete most installations in a single visit, and we clean up thoroughly when finished. Custom doors or unusual configurations may take longer, which we'll discuss during your free estimate.

Question 6

What brands of garage doors do you install?

Accepted Answer

We install all major garage door brands including Clopay, Amarr, CHI, Wayne Dalton, and more. We're not locked into any single manufacturer, which means we can recommend the best door for your specific needs and budget rather than pushing a particular brand. During your free consultation, we'll discuss the pros and cons of different brands and help you select the perfect door for your home. All our installations are backed by our 3-year warranty on labor, in addition to manufacturer warranties on the door itself.

Question 7

Why is my garage door so loud?

Accepted Answer

A noisy garage door usually indicates one or more issues that need attention. Common causes include worn rollers (especially metal rollers—nylon rollers are much quieter), loose hardware that vibrates during operation, lack of lubrication on springs, hinges, and tracks, worn bearings in the opener, or an imbalanced door straining the opener. Chain-drive openers are inherently louder than belt-drive models. During a tune-up, we address all these potential noise sources. If your door has become noticeably louder, it's a sign that maintenance is needed to prevent more serious problems.

Question 8

How do I know if my garage door springs need replacement?

Accepted Answer

Several signs indicate your springs may need replacement. The most obvious is a broken spring—you may hear a loud bang from the garage when it breaks. Other signs include the door feeling heavier to lift manually, the door not staying open when lifted halfway, visible gaps or stretching in the springs, the door opening crookedly, or the opener struggling or failing to lift the door. Springs typically last 10,000-20,000 cycles (one cycle = one open and close), which translates to about 7-12 years for most homeowners. If your springs are approaching this age, proactive replacement can prevent an inconvenient breakdown.

Question 9

Do you repair all garage door brands?

Accepted Answer

Yes, we repair all major garage door brands and models, including Clopay, Amarr, CHI, Wayne Dalton, Overhead Door, Raynor, Martin, and others. We also service all opener brands including LiftMaster, Chamberlain, Genie, Craftsman, and Linear. Our trucks are stocked with common parts for most brands, and we can source specialty parts quickly when needed. Whether your door is 2 years old or 20 years old, our experienced technicians can diagnose and repair the problem.

Question 10

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs mount on a bar above the door opening and twist to provide lifting force. They're more common in modern installations, provide smoother operation, last longer, and are generally safer because they're contained on the bar if they break. Extension springs run along the tracks on either side of the door and stretch to provide lift. They're typically found in older installations or garages with limited headroom. While extension springs are less expensive initially, they require safety cables to prevent injury if they break. We can install or repair both types and can discuss upgrading from extension to torsion springs if desired.

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